CORRECTIONS POLICY

When a factual claim is wrong, it should be corrected clearly.

HVAC Decision Engine distinguishes between routine updates and factual corrections. The objective is to preserve decision quality, not defend stale copy.

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WHAT COUNTS AS A CORRECTION

A correction fixes a material factual error.

Examples include an incorrect vendor capability, an inaccurate description of the application, a broken causal statement, a mislabeled comparison or another claim that could reasonably affect the reader's decision.

Typos and purely stylistic edits can be fixed without a formal correction note because they do not change the underlying meaning.

HOW WE HANDLE IT

Verify, correct and review connected pages.

  • Confirm the issue against the best available source.
  • Correct the affected claim rather than only adding qualifying language around it.
  • Review internal links, comparisons and related software pages for the same issue.
  • Update the recommendation logic if the corrected fact changes capability fit.

PRODUCT CHANGES

A vendor changing is not the same as our page being wrong.

If a vendor changes a feature, plan or workflow after publication, the page needs an update. If the page was inaccurate at the time it was published, that is a correction.

This distinction matters because software content can become stale even when it was originally accurate.

REPORTING AN ISSUE

Use the contact route to flag material errors.

If you believe a page contains a factual error, use the contact page and include the URL, the disputed claim and the source or evidence that supports the correction.

Commercial pressure or affiliate status is not a reason to change factual or recommendation content.

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